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Code of Success Shortcut to Service Excellence This course is suitable for customer relations staff, Front-line employees, salespeople, or managers who want to improve team service Course name: Shortcut to Service Excellence Problem/Source _cc781905-5ccde-1905cde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ -bb3b-136bad5cf58d_ Today, various technologies or tools have been developed to meet the convenience of consumers such as shopping through mobile applications, discussing products in online marketplaces. especially after the outbreak of COVID-19 It's even more a catalyst for consumer technology use. Many organizations have to adjust their business models to survive by using technology-driven instead to reach more consumers. _cc781905-5ccde-1905cde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ -bb3b-136bad5cf58d_ On the New Normal world at Customer behavior changes all the time. Customer service providers need to be able to adapt and use technology tools to enhance their services, including having Service mind Create Customer Experience that will create new business models, new services and new products. of your organization through designing Customer Journey to create impressive services and unique experiences through digital tools and the online world. _cc781905-5ccde-1905cde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ -bb3b-136bad5cf58d_ The heart of the service business is the “Service Provider”. This course aims to enhance the service and create a memorable experience for customers who come to use the service. By focusing on customer experience management CEM: Customer Experience Management through the service of employees in various departments by using the Customer Centric concept of the customer as the center. To create service standards in the same way and to create service innovations for all customers _cc781905-5ccde-1905cde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ -bb3b-136bad5cf58d_ “Service Development Shortcuts to Success” course focuses on the process of developing conceptual frameworks and services to keep up with customer needs and changing situations. It was designed from over 16 years of experience in the hospitality industry. both hotels and airlines Including as a consultant and trainer for service training for various organizations Combine with Service Design to help design creative services. And with the professionalism combined with the experience of the participants everyone will make the course. “Service Development Shortcuts to Success” creates results that bring back valuable and memorable experiences for all customers. Course objectives Design and plan customer service (Customer Journey) to create a customer experience (Customer Expereince) that can be adjusted according to the behavior of consumers in the New Normal world. Create an impression and trust of customers with a good image. Have a positive attitude towards responsible work and greater self-esteem Learn how to communicate strategies to attract customers. with psychological techniques Understand and be able to deliver first-class service beyond expectations with CEM. Happy from service and better manage stress from service work. Understand diverse customer needs and handle potential problems professionally. Witthaya Piamsak Uraiphan Related Courses Communication for better work Click Delegation Click Excellent sales techniques Click Ask for more information This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content.

วารสารวิชาการนวัตกรรมทางสังคมและการเรียน Academic Journal of Social Innovation and Learning สมัครสมาชิก หรือ เข้าสู่ระบบ | โปรไฟล์ของฉัน home page article list current edition editorial department retrospective article contact Announcement My Profile Publication Ethics About the journal Publication Ethics Publication Ethics Academic Journal of Social Innovation and Learning Academic Journal of Social Innovation and Learning It is a journal that focuses on publishing quality articles. academically correct and comply with ethical standards for publishing articles in accordance with the Committee on Publication Ethics (COPE) requirements. The editorial office therefore sets the ethics of publication. as follows: The roles and duties of the authors (Duties of Authors) 1. The author must certify that the article submitted for publication must be a work that has never been published or published anywhere else, or is not under consideration for publication in other journals. 2. Authors must report factual information arising from actual research or finding from reliable sources. and responsible for research results, conclusions and opinions In the article published 3. The author must not copy the work of others. Must cite the work of others. When the author uses the work in his own article and must provide a complete and accurate reference list at the end of the article 4. The author must check the plagiarism of others' works (Plagiarism) by using a reliable program. along with presenting evidence to the editorial office to propose to publish an article 5. Authors must submit articles to be published according to the article format specified by the journal. Otherwise, the editors will not be considered for that article. 6. The author whose name appears in the article submitted for consideration. Must be a participant in the actual article. 7. If it's a funded article The author should state the source of funding in the article. or must clearly state conflicts of interest (if any). 8. If the author's article is related to humans and laboratory animals or volunteer The author must operate strictly according to human ethics. and should include a certificate from the research ethics committee. Roles and Duties of Duties of Reviewers 1. The article evaluator must not disclose the information of the article being considered to anyone unrelated during the article evaluation. 2. Article evaluators must not have conflicts of interest with the authors. 3. Article evaluators must evaluate articles in their field/topic of their expertise. and assessed according to the process without prejudice and personal opinions as criteria for evaluation 4. Article evaluators must consider articles with regard to the quality and accuracy of the content. Quality of Data Analysis and Discussion including the appropriateness of the article and the journal 5. If the author does not mention important works that are relevant and consistent with the article being evaluated The evaluator must specify additionally in the evaluation of the article for the benefit of the revision and quality of the article. 6. If the article has similarities, redundancy or plagiarism of other works The assessor must notify the journal editor immediately. 7. The appraiser must evaluate the work within the time period specified by the editors. Roles and Duties of Journal Editors (Duties of Editors) 1. Journal editors are responsible for considering the quality and format of the articles according to the objectives and scope of the journal. without prejudice to the article and the author 2. Journal editors must not disclose author and evaluator information to unrelated persons during the article evaluation period. 3. Journal editors must consider, screen and select articles to be published in the journal after they have been evaluated. The editor of the journal must not modify or change the content of the article. or the results of the quality assessment of the articles from the assessors 4. Journal editors must not publish articles previously published elsewhere. and must check the article using reliable program If any similarities, duplications, or plagiarism are found in other works, the editor must stop the evaluation process. and contact the main author immediately to request clarifications to support the journal editor's decision whether to accept the publication or not 5. Journal editors must not have conflicts of interest with the authors. article evaluator and other people related 6. Journal editors must maintain standards. and develop journals to be of high quality and always up-to-date Click to Go Back to Main Website

Growth Mindset for Effective Work Course Department of Labor Protection and Welfare 28/01/2565 “Thank you very much Ajarn Pure and Ajarn Attakorn. for today's lecture The trainees have fun and are very happy. If there is a chance next time Please allow me to invite the teacher again. Thank you." Thank you to the organizer that selected the "Growth Mindset For Effective Work" course in personnel development of Department of Labor Protection and Welfare Courses that are fun to learn and have results that can be used to continue working immediately. need this course Happy students, teachers and organizers. #Growthmindsetforeffectivework #resultbasedtrainning #cos

Tri-O Coaching Course: Performance Driving Tools For Management Lao Telecom 26/11/2021 I'm not good at it, I'm not very well versed in this. I don't have time, I have a lot to do. My knowledge is not enough, my knowledge is low. I'm inexperienced, I don't have enough It can't be done. no one can do it Our company does not work as a team at all. My subordinates are not working efficiently. I've tried every method and it doesn't work at all. and other "excuses" that tell why we This task failed. These are “destructive programs”. that the brain creates "deceiving" us so that we do not have to be tired of doing something new Executives “need to” know the technique. Asking questions to destroy these programs for both himself and his subordinates in order for the work to move forward to the desired goal and get results in a short time “The brain can deceive us. We have to solve it.” Yes. with the last course for Lao Telecom's Institute for Executive Development IOM (Institue Of Management) in Course “Tri-O Coaching: Performance Driving Tools For Management” #cos #CoachPure #braincoaching

Code of Success Effective Working by 5Q The supervisor plays a crucial role in the organization to guide the team members to achieve the goal smoothly and with the right standard. These would satisfy the customers with the good quality of the products and services. Thus, the organization could easily achieve the goal if they are able to develop supervisor skills that used for the work such as understanding their own role both personnel and work management, problem solving in any case, liability, and motivation builder towards team members. Course Objectives 1. To be a good leader who is able to direct and assign work to team members with sustainable success 2. To understand their own role to show leadership in appropriate events 3. To apply the knowledge to direct staff to prepare before making further progress. Course Description: 1 day training. 09:00 AM - 4:00 PM. Module 1: Leadership in high performance teams New generation of supervisors in dealing with change. The role of the new generation of supervisors and the expectations of the organization Tips for management Managing the skills of supervisors Module 2: Operational planning Concept and planning process The systematic planning technique Delegation and supervision technique Workshop: Delegation and supervision at every event Module 3: Effective task and time management Lead time and performance Problem of inappropriate time management How to manage time and work schedule with teamwork How to order the task under time constraints Module 4: Excellence in Problem Solving and Decision Making The supervisor's role in problem solving and decision making DMAIC for problem solving and decision making Techniques and tools for problem solving and decision making Presentation and monitoring of effective problem solving Practical exercises in problem solving and decision making in various events Module 5: Assertive communication and conducting great team meetings. Analyze the problem within the organization The effective communication processes Communication techniques for different people Practical exercises on effective communication for good results Module 6: Coaching & Mentoring Tools for the development of new generation employees Tools for analyzing employees of different styles Technique of work control Delegation and coaching techniques Coaching techniques Workshop for colleagues in different situations click here View course samples Anytime, Anywhere

Leader As A Coach Course Food and Drug Administration 29/10/21 What Happens When Leaders Don't Ask Questions? The subordinates will work every day. not dare to think, not dare to express Do some work, but finish it as ordered. Not focusing on excellent work, just enough to pass as a ceremony The subordinates work not as a team. Bad communication happens in the organization. Focus on the wrong person, focus on the problem. don't try to find a way out In the end, “results” do not occur as the leaders want because You can never get the right answer by asking the wrong question! That's why executives need to enhance their roles to have coaching skills and turn to coaching more. Because coaching is the process of “questioning” in order to lead people in the organization to the “out-of-the-box” or “result” that they want faster than ever before. Thank you, Food and Drug Administration (FDA) For trusting us to organize the course “Leader As A Coach” for senior executives. #costraining #leaderasacoach

Code of Success EQ development for efficient work (Improving EQ for efficient working) This course is suitable for Employees at all levels in the organization and those interested in self-improvement Course name: Improving EQ for efficient working Problem/Source _cc781905-5ccde-1905cde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ -bb3b-136bad5cf58d_ Emotional Intelligence It is a skill that is very important to success in life. EQ expert Daniel Goleman studied and discovered that Emotional intelligence is a very important aid to a person's success in life. because people with emotional intelligence It is a person who knows how to manage the emotions of oneself and others for the benefit of creativity as well. make people around you happy and feel at ease especially to work people with high emotional intelligence They are able to manage and suppress their own emotions that arise in working with other people. Don't be a slave to your emotions can create motivation to occur within oneself look at everything positively have a good attitude Understand and know the needs of everyone in the team both of the chief subordinates and colleagues Have the social skills to build positive relationships with team members. Flexibility in various situations Don't be troubled by the complaints of customers, bosses or coworkers. Focus on problem solving and don't let the blame make you feel bad. These skills and abilities enable people with high emotional intelligence to progress towards success. better than people with low emotional intelligence Emotional intelligence is therefore an indicator of a person's quality and a key to success at work. In addition to the intelligence that exists in everyone course objectives for the participants to understand and realize the importance of emotional intelligence for the trainees Know yourself and understand others better. To make the trainees understand how to manage their own negative emotions. manage stress effectively and can be applied in real situations to create a good atmosphere for working together so that the trainees understand how to motivate themselves Able to set clear goals in life and work To enable trainees to perceive and understand the emotions of others better To enable the trainees to develop positive thinking by aiming to develop a positive attitude towards themselves, colleagues and the organization. To enable trainees to develop effective communication and listening skills for working with others happily. Lecturer Kantinan Dechchinda Lecturer coach and process Psychology and Human Potential Development Related Courses Communication for better work Click Delegation Click Excellent sales techniques Click Ask for more information This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content.

Code of Success Growth Mindset for great performance Nowadays, the development of technology already has access to all companies or their employees. It is accompanied by more and more complicated tasks. The most interesting topic that drives the operational development is the understanding and application of psychology. Here, people have focused on creating a mindset that can be adapted to different organizations, especially to companies that need to develop themselves, to allow their employees to have a flexible mindset, to seek the path of improvement and to turn a weakness into a strength, which is called Growth Mindset. Growth Mindset is a fundamental basis for improving the scope of work, relationships, workflow and business turnover. It has also helped employees learn to be flexible with their work schedules. They can deal with rapidly changing situations. What will a learner be gained? Learners get it with the meaning and their own Mindset include its types. To understand the differences between Fixed Mindset and Growth Mindset along with improving on Fixed Mindset to Growth Mindset. Learners can apply Mindset to daily life and a workplace. Learners can design their goals with Growth Mindset. Course Outline: 1 day’s Training. 09:00 A.M. – 04:00 P.M. Module 1 Mindset: All about Mindset The meaning and the importance of Mindset Mindset Category The power of Mindset to daily life Solution Focus Thinking Technique to change Mindset Workshop: From Fixed Mindset to Growth Mindset Module 2: Potential Development Self-Potential Comprehension Potential Bringing Out Activities Module 3: the Overall Organization Flow Analysis Cause & Result Rules Thinking and Motivation affected working life Cause & Result Rules Workshop Module 4: Achievement and Motivation Creation with Growth Mindset The Goals and Self-Inspiration Making To achieve the goals with Growth Mindset Workshop: The Ideal View course samples click here

Code of Success Work orders and assignments (Delegation) This course is suitable for Supervisors / employees at all levels Course name: Work order and assignment (Delegation) Problem/Source _cc781905-5ccde-1905cde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ _cc781905-5ccde-3194-bb3b-136-bad5cf58d_ -bb3b-136bad5cf58d_ Effective assignments are one of the most valuable skills. that you can specialize in It reduces your workload and improves employee skills. Team management process for good performance It is an important part of executives at all levels. Assigning tasks prepares the employees who work for you so they can handle your responsibilities and help you move on to other job opportunities within your organization at the same time. and affect the success of the work and the organization It is important that the supervisor Executives need to develop this capacity. for effective work orders and can achieve the desired results It is therefore necessary to develop a technical supervisor. of work orders and assignments In this course, the content is prepared. and various templates for executives, supervisors, project leaders to help learn how to assign tasks Learn how to use effective assignments as an important development tool to motivate and challenge their people. The training also addresses all the considerations that must be taken before, during and after assignments, reducing your workload, increasing your productivity. and create opportunities for expansion and growth. Therefore, it is an important skill for the road to success. and those responsible for leading others themselves course objectives so that students understand the role and the importance of assignments To provide students with an understanding of choosing the right “person” for the “job” (Right man/Right job). for learners to understand the benefits and obstacles in assignments To let learners know the process of assigning tasks ready to adapt to their work Speaker Name/Motto first name surname Lecturer on Infomation Related Courses Communication for better work Click Shortcut to Service Excellent Click Excellent sales techniques Click

Pictures of past course activities Examples of course activities that customers from various organizations Both public and private sectors trust Code Of Success in organizing training and development of personnel หลักสูตร Growth Mindset for Effective Work กรมสวัสดิการและคุ้มครองแรงงาน 28/01/2565 หลักสูตร Growth Mindset for Effective Work สำนักงานคณะกรรมการอาหารและยา 21/01/2565 หลักสูตร Boost up your team Collaboration Brand Suntory 14/12/2564 หลักสูตร ปลุกพลังสมองสู่การเป็นมืออาชีพ บริษัท น้ําตาลบุรีรัมย์ จํากัด มหาชน 29-30/11/2564 หลักสูตร ปลุกพลังสมองสู่ความสำเร็จ บริษัท ศรีสวัสดิ์ คอร์ปอเรชั่น จํากัด (มหาชน) 28/11/2564 หลักสูตร Tri-O Coaching: Performance Driving Tools For Management Lao Telecom 26/11/2564 หลักสูตร ปลุกพลังสมอง สร้างพลังใจในการทำงาน โรงเรียนดรุณาราชบุรี 23/11/2564 หลักสูตร ปลุกพลังสมองสู่ความสำเร็จ บริษัท ศรีสวัสดิ์ คอร์ปอเรชั่น จํากัด (มหาชน) 21/11/2564 หลักสูตร ปลุกพลังสมองสู่ความสำเร็จ บริษัท ศรีสวัสดิ์ คอร์ปอเรชั่น จํากัด (มหาชน) 07/11/2564 หลักสูตร “Mindset Transformation for Success” บริษัทลาวเทเลคอม 3-4/11/2564 หลักสูตร Leader As A Coach สำนักงานคณะกรรมการอาหารและยา 29/10/2564 หลักสูตร People Management Skills For Manager สถาบันการจัดการปัญญาภิวัฒน์ 21/10/2564 หลักสูตร ทักษะการโค้ชสำหรับครูในช่วงเลาแห่งความท้าทาย บริษัท ผลิตไฟฟ้าราชบุรี จำกัด ร่วมกับ กลุ่มโรงเรียนรอบโรงไฟฟ้า 24-26/09/2564 COS Mini Workshop ครั้งที่ 1 23/09/2564 หลักสูตร Positive Mindset For Successful Leader HRAP (Honda R&D Asia Pacific) 16-17/09/2564

อาจารย์ชน อ.ปุถุชน ศิริมงคลลาวัลย์ ประวัติวิทยากร Future Leadership / Entrepreneurship นักบริหาร วิทยากร โค้ช และที่ปรึกษา ด้าน Future Leadership, Entrepreneurship Neuro Decoding Program และ Satir Coach Mentor Specialist ประวัติการศึกษา ปัจจุบันกำลังศึกษาต่อ Ph.D. Entrepreneurship Education ปริญญาโท สาขาวิชาการจัดการอุตสาหกรรม สถาบันเทคโนโลยีพระจอมเกล้าเจ้าคุณทหารลาดกระบัง ปริญญาตรี สาขาวิศวกรรมโทรคมนาคม สถาบันเทคโนโลยีพระจอมเกล้าเจ้าคุณทหารลาดกระบัง ประสบการณ์ทำงาน ● Vice-President & Board of Director Charoen Cable TV Group (Telecommunication Business) o COO Charoen Cable TV Group o CEO at FOT MSO Co., Ltd. o Managing Director at KCTV (Nakhonsawan) Co., Ltd. ● Co-Founder Boinot Consultant Group (AI-Chatbot Business [Startup]) ● Managing Director at H U Do Co., Ltd (Coaching Consulting Training Business) ● Program Coordinator / Program Manager / Sr.Engineer at Fabrinet Co., Ltd (OEMs) ● Engineer at Team Precision Co., Ltd (OEMs) ● Business Owner Certifications & Credentials ● NDeP (Neuro Decoding Program) Coach ● Satir’s Theoretical Concepts and Satir’s Process ● Satir Coach and Mentor Specialist ● Points of You L1 Certificate ● Talent/Wealth Dynamic and Wealth Spectrum Program ● Senior Executive Program for Nation-Building Class 7 วิทยากรท่านอื่น หน้าหลักวิทยากร

Code of Success Growth Mindset for great performance Nowadays, the development of technology already has access to all companies or their employees. It is accompanied by more and more complicated tasks. The most interesting topic that drives the operational development is the understanding and application of psychology. Here, people have focused on creating a mindset that can be adapted to different organizations, especially to companies that need to develop themselves, to allow their employees to have a flexible mindset, to seek the path of improvement and to turn a weakness into a strength, which is called Growth Mindset. Growth Mindset is a fundamental basis for improving the scope of work, relationships, workflow and business turnover. It has also helped employees learn to be flexible with their work schedules. They can deal with rapidly changing situations. What will a learner be gained? Learners get it with the meaning and their own Mindset include its types. To understand the differences between Fixed Mindset and Growth Mindset along with improving on Fixed Mindset to Growth Mindset. Learners can apply Mindset to daily life and a workplace. Learners can design their goals with Growth Mindset. Course Outline: 1 day’s Training. 09:00 A.M. – 04:00 P.M. Module 1 Mindset: All about Mindset The meaning and the importance of Mindset Mindset Category The power of Mindset to daily life Solution Focus Thinking Technique to change Mindset Workshop: From Fixed Mindset to Growth Mindset Module 2: Potential Development Self-Potential Comprehension Potential Bringing Out Activities Module 3: the Overall Organization Flow Analysis Cause & Result Rules Thinking and Motivation affected working life Cause & Result Rules Workshop Module 4: Achievement and Motivation Creation with Growth Mindset The Goals and Self-Inspiration Making To achieve the goals with Growth Mindset Workshop: The Ideal View course samples click here